Packing & Shipping
Chili Fiesta Gourmet believes that when you place an order online with us you are purchasing more than just a physical product. We believe you are buying our world class customer service as well. Sourcing high quality products for your money is our responsibility, but our obligation doesn't end with offering you the finest Gourmet Foods and Gadgets from around the globe. The entire process of selling, picking, packing, shipping, supporting, and even returning an order is what you're paying us for. Most of our competitors don't share or practice this belief nor do they enforce such high Customer Support standards. Below we will show you who we are and how we treat your order. We believe once you understand who we are and how we operate, you'll never again spend your hard earned money with a faceless internet company.
PICKING YOUR ORDER
Picking your order is the first step to ensuring accuracy and on time delivery. While many companies don't see the value of making certain that this step is done right, we go the extra mile and understand the importance of working hard and satisfying the customer. We know that a simple mistake at this point in the process can result in an unsatisfied customer later down the line.
PACKING YOUR ORDER
When we pack your order we consider a variety of factors.
First: Are the items that have been picked correct according to the invoice?
Second: Has the shipping method you've selected been verified?
Third: What packaging will protect your items the best?
And lastly: Is your name and address clearly marked on the outside of the package?
SHIPPING YOUR ORDER
To get you your package quickly, it's important that when it is labeled we verify the address that you have provided to our Address Verification Service. This is a database maintained by UPS, FedEx, DHL, and the United States Postal Service. This ensures that there are no accidental typo's (either by you or by us). On the rare occasion a problem arises, you'll be contacted immediately by a Customer Service representative and asked for clarification. We ship your order out as fast and accurately as possible.
TRACKING YOUR ORDER
"How can I check the status of my order?" is one of the most common questions we receive. To make this easier, we've implemented an order fulfillment and tracking system. It starts when you place your order.
Upon shipment of your package you will receive a confirmation email with the service used ... in most cases this will be US Postal Service's Priority Mail, which is a 2 - 3 day service through the US and USPS Priority Mail International, a 6 - 10 Service.
You will also receive a tracking number to monitor the progress of your package as it makes it's way to your door step !! At every step in the process we believe you should be able to see your order and know its progress.
CUSTOMER SERVICE
At Chili Fiesta Gourmet, Customer Service is about serving you. Whether that means answering a pre-purchase question, helping you place an order, or even occasionally fixing an error, we believe every order is half product and half service. For all of the attention we place on ensuring that you have the highest quality products at the best price, we're even more interested in making your interaction with us as pleasant as possible. It all goes back to a basic belief we have; you're investing trust in us, and your experience with us should exceed your expectations.
You can also email PeterA14@ChiliFiestaGourmet.com ANYTIME for a QUICK answers to product and company inquiries.
SHIPPING TO DIFFERENT LOCATIONS
Chili Fiesta Gourmet makes it easy to ship an order to an alternate location. This feature is particularly useful if you have elderly parents you are taking care of, children in different areas of the country going to school, or if you're going on vacation and want supplies there when you arrive.
You only need to change the "ship to" address for a particular order. Please remember that your billing address must be exactly as your credit card company has it. Any discrepancy will delay your order. It's that simple.