What Happens if, for Some Reason, I Receive Damaged Products?
We take extra precaution in packing your content to ensure it arrives undamaged. All jars and glass items are wrapped in air-bubble or foam cushioning followed by the use of anti-static, polystyrene peanut shaped loose fill to eliminate movement of contents during shipment. In the event that you receive damaged product, please contact us at PeterA14@ChiliFiestaGourmet.com or 800-726-9205 or 516-582-7900 within 2 business days after receiving your package. Please retain all packaging material for our freight carrier's collection. Let us know which item was damaged, and we will ship you an identical replacement to you at no charge.
What Guarantee does ChiliFiestaGourmet.com offer?
We guarantee everything. If you are not happy with your order, you may return it within 30 days for a complete refund. Unless the return is due to an error made by ChiliFiestaGourmet.com, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped are in good quality condition. ChiliFiestaGourmet.com will not accept returns on any items that have been opened (DVDs, CDs) or where the tamper evident seal has been broken (food product).
What are Your Return Policies?
Prior to returning merchandise, please contact PeterA14@ChiliFiestaGourmet.com or 800-726-9205 or 516-582-7900 to receive a Return Authorization Number (RAN). Include your packing slip with the return authorization number and simply pack your items in the same packaging it was shipped in and return it to:
Chili Fiesta Gourmet
c/o Return Merchandise Dept.
4964 Grapewood Lane
Liverpool, NY 13088
PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund and are not satisfied with your order. ChiliFiestaGourmet.com will absorb the shipping cost for all damaged merchandise returned.
Allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods. We will notify you via email as soon as the refund or exchange is complete.
Can I Send a Package to a Different Location?
Yes, our checkout function allows you to enter a shipping address that is different from your billing address so you can send gifts to friends and relatives.
Can I Cancel an Order?
After you receive your email notification and purchase order confirmation form, you may cancel your order within 2 hours, as we normally pack and ship within 3 hours of receiving your order. Simply send us a return email stating that you would like to cancel your order.