|
All Time Favorites, Old Time Service, On Time Delivery
Chili Fiesta Gourmet believes that when
you place an order online with us you are purchasing more than just a physical
product. We believe you are buying our world class customer service as
well. Sourcing high quality products for your money is our responsibility,
but our obligation doesn't end with offering you the finest Gourmet Foods and
Gadgets from around the globe. The entire process of selling, picking,
packing, shipping, supporting, and even returning an order is what you're paying
us for. Most of our competitors don't share or practice this belief nor do
they enforce such high Customer Support standards. Below we will show you who
we are and how we treat your order. We believe once you understand who we are
and how we operate, you'll never again spend your hard earned money with a
faceless internet company.
PICKING
YOUR ORDER
Picking your order is the first step to
ensuring accuracy and on time delivery. While many companies don't see the
value of making certain that this step is done right, we go the extra mile and
understand the importance of working hard and satisfying the customer. We
know that a simple mistake at this point in the process can result in an
unsatisfied customer later down the line.
PACKING YOUR ORDER
When we pack your order we consider a
variety of factors.
First: Are
the items that have been picked correct according to the invoice?
Second: Has
the shipping method you've selected been verified?
Third: What
packaging will protect your items the best?
And lastly:
is your name and address clearly marked on the outside of the package?
SHIPPING YOUR ORDER
To get you your package quickly, it's
important that when it is labeled we verify the address that you have provided
to our Address Verification Service. This is a database maintained by UPS,
FedEx, DHL, and the United States Postal Service. This ensures that there are
no accidental typo's (either by you or by us). On the rare occasion a problem
arises, you'll be contacted immediately by a Customer Service representative and
asked for clarification. We ship your order out as fast and accurately as
possible.
TRACKING YOUR ORDER
"How can I check the status of my
order?" is one of the most common questions we receive. To make this easier,
we've implemented an order fulfillment and tracking system. It starts when you
place your order.
Upon shipment of your package you will receive a confirmation email with the
service used ... in most cases this will be US Postal Service's Priority Mail,
which is a 2 - 3 day service through the US and USPS Priority Mail
International, a 6 - 10 Service.
You will also receive a tracking number
to monitor the progress of your package as it makes it's way to your door step
!! At every step in the process we believe you should be able to see your
order and know its progress.
CUSTOMER SERVICE
At Chili Fiesta Gourmet Customer
Service is about serving you. Whether that means answering a pre-purchase
question, helping you place an order, or even occasionally fixing an error, we
believe every order is half product and half service. For all of the attention
we place on ensuring that you have the highest quality products at the best
price, we're even more interested in making your interaction with us as pleasant
as possible. It all goes back to a basic belief we have; you're investing
trust in us, and your experience with us should exceed your expectations.
You can also email
PeterA14@ChiliFiestaGourmet.com ANYTIME for a QUICK answers to product and
company inquiries.
ADDED ASSURANCE FROM AMAZON
Buy with confidence on our site which
is built and hosted using Amazon's technology.
We have teamed with Amazon to make ordering SAFE and SECURE on our site. By
using Amazon technology at Checkout, your order is secure and backed by
Amazon's A-to-z Guarantee which further guarantees your purchase, the
condition of the item you buy and its timely delivery.
How does it work? Simply, use your existing Amazon account during checkout to
order products from our site. If you don't have an Amazon account, it's easy to
set up. Add the products you want to purchase to your cart and create your
account during the checkout process.
Chili Fiesta Gourmet
38 Terrehans Lane
Syosset, NY 11791
(516) 582-7900
(800) 726-9205
PeterA14@ChiliFiestaGourmet.com
FAX
(877) 254-2902
| 
About Us
